Adept Vehicle Management are required by the Financial Conduct Authority (FCA) who regulate the financial services industry, of which we are apart, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
Adept Vehicle Management is a trading style of Adept Vehicle Solutions Ltd, Company Registration Number 04571612. We are an independent vehicle finance broker and fleet management company and not a lender. As such we have relationships and offer products from a variety of ethical and reputable lenders.
We are regulated by the Financial Conduct Authority (FCA), firm reference number FRN677446. You can verify this by contacting the FCA webpage, www.fca.org.uk or by telephoning them on 0800 111 6768.
We offer a range of consumer hire and consumer credit vehicle services and products from a range of selected leasing companies and credit providers. We may receive a commission or fee for this service, details on request.
We will provide comparable details on services and products, together with general credit information based on the information you provide, to allow you to make an informed decision. It is therefore imperative to provide accurate and relevant information throughout the process.
We do not charge a fee for our services, however you will be liable for a cancellation fee if you have ordered a vehicle and the dealer or manufacturer imposes a charge.
We are also authorised and regulated by the Financial Conduct Authority (FRN677446) for the arranging of general insurance contracts.
For insured products only, we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends upon the type of business and circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information is available from the FSCS.
IF you have a complaint about any aspect of our service we want to hear from you. You can contact us by telephone on 01782 562246, or in writing to:
Adept Vehicle Management
Newcastle under Lyme
Our complaints policy can be viewed on our webpage: www.adeptvehicle.com
We will keep your details in accordance to the Data Protection Act under the auspices of the Information Commissioner. We may use your personal data to check your credit record with credit reference agencies and for fraud prevention purposes. We will never sell your details to other organisations and will always seek your authorisation prior to submitting your data to any other lender on our panel.
Customer Signature: Date:
*** I acknowledge I have read and understood the Initial Disclosure Document